Thursday, September 11, 2008

Airbomb Not Da Bomb.

Review of online retailer.

I frequently look for bike parts mostly online because they tend to be cheaper than going to an LBS. I try to get the part online and either install the part myself or have the LBS install it for me. Even when you include shipping, items tend to be cheaper online believe it or not. I have bought stuff before from places like Pricepoint or Performance and they have provided fast top notch service. I compare prices using Google shopping comparison site (used to be called Froggle). A site that kept coming up with low prices was I decided to give them a try and ordered a rear cog. What a mistake.

Here’s the chronology:
8/15/08 placed order
8/16/08 received order email acknowledgement
8/20/08 received a “confirmed and in process” email
8/27/08 received a “short order delay” email
9/2/08 received an “extended backorder notification” email

After the last email, I called them and cancelled the order. I spoke to someone named “Caroline” and said that was no problem. Later, they shipped the order that day!

Eighteen days to fill an order! That’s not too good. They drag the customer along and, if he/she cancels, they fulfill the order. Nice business model. Bottom line: Avoid

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